Clearing a Rear Tray Paper Jam in Canon Printers

A paper jam in the rear tray of a Canon printer usually triggers Support Code 1300. It requires careful physical removal to avoid tearing the paper or misaligning the feed rollers.

Step 1: Safe Power Cycle

Before pulling any paper, try cycling the power.

1. Press the power button to turn off the printer.
2. Wait 30 seconds, then press the power button again.
3. The printer’s initialization routine may automatically eject the stuck paper.

Step 2: Remove the Paper Manually

1. Turn off the printer and unplug the power cord.
2. Close the paper output tray if it is open.
3. Stand behind the printer and look down into the rear tray.
4. Grasp the jammed paper with both hands.
5. Pull the paper slowly and steadily upward. Do not yank, as tearing the paper will leave fragments deep inside the roller mechanism.

Step 3: Check for Foreign Objects

Often, rear tray jams are caused by small items falling into the feed slot.

1. Shine a flashlight down into the rear tray.
2. Look for paperclips, staples, torn paper fragments, or dust clumps.
3. Use long tweezers to carefully extract any foreign objects.

Step 4: Clean the Feed Rollers

If the rollers are dirty, they will fail to grip the paper properly, causing immediate re-jamming.

1. In the printer’s digital menu, navigate to Maintenance or Device settings.
2. Select Roller Cleaning.
3. Remove all paper from the rear tray.
4. Follow the on-screen prompts to cycle the rollers. They will spin to clear off accumulated dust.